Are All Gems By Ken pieces handmade?
Gems By Ken pieces are handmade in small batches in Cabo Rojo P.R. Because each piece is made by hand, slight variations in color, shape, length, pearl shape, bead placement, and materials may occur. That’s part of what makes each piece special
What materials do you use?
Gems By Ken pieces may include freshwater pearls, glass beads, stainless steel, vintage finds, and other materials when available. Materials are listed in each product description whenever possible.
Will my piece look exactly like the photo?
Each piece will be very similar to the photo, but not always identical. Because we use handmade, natural, and vintage materials, small variations are normal and part of the charm.
How do I buy something?
Tap the Instagram, email or WhatsApp icon on the piece you like. Ken will confirm it's available, give you the total with shipping, and send payment details. Nothing is charged through this website.
How do I pay?
Payment is arranged directly with Ken, never through this site. Messaging directly ken will provide payment methods ATH movil, PayPAL, CashApp, Zelle
Where do you ship?
Puerto Rico and the mainland United States. We don't ship internationally right now.
When will my order ship?
Usually within [3–5] business days after payment. You'll get tracking by message or email once it's on its way.
How much is shipping?
We ship within the mainland United States via USPS. Flat rate shipping is $13 per order, with free shipping on orders of $75 or more.
Do you accept returns or exchanges?
All sales are final. If something arrives damaged, message us within 7 days of delivery with photos of the piece and packaging and we’ll review the issue and do our best to make it right.
How should I care for my jewlry
Treat her gently. Avoid water, perfume, lotions, sweat, pools, showers, harsh chemicals, and rough handling. Store your jewelry in a dry place when not in use to help keep it looking its best.
Can I shower or swim in my jewelry
We do not recommend it. To help preserve your piece, remove your jewelry before showering, swimming, working out, sleeping, or applying perfume, lotions, oils, or other products.
Are your pieces hypoallergenic?
Some Gems By Ken pieces use stainless steel components, which are generally more suitable for sensitive skin than many plated metals. However, everyone’s skin is different, and we cannot guarantee that any piece will be hypoallergenic. Please review product materials carefully before purchasing.
Do you take custom orders or repairs?
Please contact Ken directly via email, Instagram, WhatsApp within 7 days of delivery, add clear photos of the item and packaging. We’ll review the issue and do our best to make it right.
Will sold-out pieces come back?
Maybe, but not always. Since Gems By Ken is small-batch and often uses limited materials, some pieces may not come back once they sell out. If you see something you love, get it!
Do you use vintage materials?
Yes, when available. We love using vintage finds because they make pieces feel more special and one-of-a-kind. Because these materials are limited, they may not be restocked once sold out.
Do you make custom pieces?
Custom pieces may be available depending on timing, materials, and the type of request, with what you have in mind, and we’ll let you know if we can make it happen.