legal & shipping

By browsing this site or buying a piece from Gems by Ken, you agree to the terms below.

About Gems by Ken

Gems by Ken is a small, handmade jewelry business based in Puerto Rico. Pieces are made by hand in small batches, so slight variations in color, shape, length and materials are expected and are not defects.

Product information

We try to show every piece accurately, but screens display color differently and natural materials can have small imperfections. Materials are listed on each piece’s page when known.

Pricing and availability

Prices are in U.S. dollars and may change without notice. Prices do not include Puerto Rico IVU: Generally 11.5% on taxable sales in Puerto Rico, subject to applicable rules. Mainland U.S. orders**:** Don’t automatically apply Puerto Rico’s 11.5% IVU; U.S. state sales-tax obligations depend on the you are buying from. Seeing a piece on this site does not reserve it. Availability is confirmed when Ken replies to your message.

How orders work

This site does not take payments. To order, contact Gems By Ken through Instagram, email or WhatsApp. An order is confirmed only after Ken confirms availability and payment has been received. Please double-check your shipping address. We aren’t responsible for orders sent to an incorrect address you provided. We may decline or cancel an order, and will refund any payment if we do.

Shipping

We ship to Puerto Rico and the mainland United States via USPS. We don’t ship internationally at this time. Orders usually ship within 3–5 business days after payment, and tracking is shared once the package is on its way. Shipping cost: $13/ quoted per order. We aren’t responsible for carrier delays or for packages marked delivered. If a package is returned because of an incorrect address or a refused delivery, re-shipping costs are the buyer’s responsibility.

Returns and exchanges

All sales are final.

Damaged items

If a piece arrives damaged, contact us within 7 days of delivery with clear photos of the piece and the packaging. We’ll review it and may offer a repair, replacement or refund.

Jewelry care

Keep pieces away from water, perfume, lotion, sunscreen, sweat and chemicals, and store them dry. We aren’t responsible for damage caused by normal wear, improper storage or misuse.

Repairs

Repair requests are reviewed case by case and depend on material availability. Repair and shipping fees may apply.

Privacy

This site has no accounts, no checkout, no cookies and no analytics. If you contact us by Instagram, email or WhatsApp, we use what you send (like your name and shipping address) only to answer you and fulfill your order, and we never sell it. Those platforms’ own privacy policies apply to messages sent through them.

Intellectual property

All photos, text, designs and logos on this site belong to Gems by Ken. Please don’t copy or reuse them without written permission.

Limitation of liability

To the extent allowed by law, Gems by Ken is not liable for indirect or consequential damages, and our total liability for any claim about a product is limited to the amount you paid for it.

Governing law

These terms are governed by the laws of the Commonwealth of Puerto Rico.

Changes

We may update these terms at any time by posting a new version with a new effective date.

Contact

Questions about these terms or an order? Reach out on Instagram or through the contact page.